Terms and Conditions for Cheeses.co.uk
These Terms and Conditions (“Agreement”) govern your use of the Cheeses.co.uk website and the purchase of products through the platform. By accessing or using this website, you agree to comply with these terms. Please read them carefully before placing an order.
1. General
1.1 NCL Limited (referred to as "we," "us," or "our") operates this website. By accessing or using this site, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you (the "customer," "you," or "your") and us.
1.2 These Terms and Conditions apply to all users of this website, including visitors, customers, and those who use the services offered on the site.
2. Your Account and Orders
2.1 To make purchases on Cheeses.co.uk, you must create an account or proceed as a guest. By placing an order, you confirm that all the information you provide is accurate, complete, and up to date.
2.2 We reserve the right to refuse or cancel orders at our discretion, especially in cases of product availability, payment issues, or if we suspect fraud.
2.3 As part of our commitment to customer satisfaction, we will ensure that all products purchased through Cheeses.co.uk meet your expectations as outlined during the purchase process. However, we cannot be held liable for errors made by the customer during the order process.
3. Product Availability
3.1 Products are subject to availability. While we strive to keep all items in stock, there may be instances where certain products are unavailable due to production limitations, seasonal changes, or other unforeseen circumstances.
3.2 We make every effort to ensure the information on the website regarding our products, including prices, descriptions, and specifications, is accurate. However, we do not guarantee that there will be no errors or omissions.
4. Pricing and Payment
4.1 All prices displayed on Cheeses.co.uk are in GBP and include VAT unless otherwise specified.
4.2 We accept various forms of payment including credit cards, debit cards, and other secure payment methods. Payments are processed through trusted third-party providers.
4.3 Prices and delivery charges are subject to change without notice. However, any changes will not affect orders that have already been confirmed and processed.
5. Delivery and Shipping
5.1 We will make every reasonable effort to deliver your order within the timeframe indicated. Delivery charges will be confirmed at the checkout.
5.2 We currently offer delivery within the UK and internationally. Shipping times vary depending on the destination.
5.3 Please note, certain geographical areas may have limited shipping options, and delays due to customs or local regulations may occur for international orders.
6. Returns and Refunds
6.1 Right to Cancel: Under the Consumer Contracts Regulations, customers have the right to cancel their order within 14 days of receiving the products, unless the products are perishable goods or sealed goods which have been unsealed after delivery. These types of products, including but not limited to cheeses, are excluded from the cancellation right due to their perishable nature.
6.2 Exemptions: The right to cancel does not apply to perishable goods or goods that have been unsealed for hygiene reasons, such as food products, after delivery.
6.3 Refund Process: For eligible returns, once the goods are received back, we will process the refund to your original payment method. Refunds may take up to 14 days depending on your payment method.
7. Liability
7.1 We are committed to delivering products of the highest quality. However, Cheeses.co.uk will not be liable for any indirect or consequential loss arising from the use of our website or products.
7.2 Consumer Protection: Nothing in these Terms and Conditions will affect your statutory rights under UK consumer law.
7.3 We are not responsible for any damage or loss resulting from delays, mistakes, or failure to deliver due to force majeure events, including natural disasters, pandemics, or governmental actions.
8. Customer Responsibilities
8.1 You are responsible for ensuring that the address and payment information you provide is accurate, and you must notify us immediately of any changes.
8.2 You must take all reasonable precautions when handling products, particularly for perishable goods like cheeses, to ensure their safety and freshness upon delivery.
8.3 In case of any dissatisfaction with your order, please contact us promptly so we can resolve the issue to your satisfaction.
9. Privacy and Security
9.1 Your privacy is important to us. We are committed to protecting your personal information. Please refer to our Privacy Policy to learn more about how we collect, use, and safeguard your data.
9.2 All transactions are encrypted to ensure your payment details are processed securely.
10. Intellectual Property
10.1 All content on Cheeses.co.uk, including text, images, logos, and designs, is the intellectual property of NCL Limited or its licensors and is protected by copyright law.
10.2 You are granted a limited, non-exclusive license to access and use this website for personal and non-commercial purposes only.
11. Force Majeure
11.1 We will not be held liable for any failure or delay in fulfilling our obligations under these Terms and Conditions due to events beyond our control, including, but not limited to, acts of nature, government restrictions, or transportation disruptions.
12. Amendments to Terms
12.1 Cheeses.co.uk reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and by continuing to use our website, you agree to the updated terms.
13. Dispute Resolution
13.1 Any disputes arising from these Terms and Conditions shall be governed by English law. If you are a consumer, you may also have the right to bring legal proceedings in your home country.
13.2 In case of a dispute, we offer alternative dispute resolution (ADR) services and encourage customers to contact us first to resolve any concerns.
14. Contact Us
14.1 If you have any questions or concerns regarding these Terms and Conditions or any aspect of our service, please don’t hesitate to contact our customer service team at cs@ncl-ltd.co.uk or through our contact form on the website.