Privacy Policy for Cheeses.co.uk
Effective Date: 25th May 2018
At Cheeses.co.uk, operated by NCL Limited, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
We aim to keep your personal data to a minimum and use it only to enhance your shopping experience, ensuring that you receive the best service possible.
1. Who We Are
Cheeses.co.uk is a trading style of NCL Limited, registered in England and Wales under company number 07770335, with our registered office at 2a, Royal Street, Barnsley, South Yorkshire, S70 2ED, United Kingdom. We are the data controller responsible for processing your personal data.
2. The Personal Data We Collect
We collect and process the following types of personal data to provide you with a seamless shopping experience:
- Order Details: Name, contact details (email, phone number), delivery and billing addresses, payment information (payment processed securely by PayPal, and we do not store credit card details).
- Transaction Data: Products purchased, payment information, and order history.
- Customer Support Data: Information you provide during communication with our customer support team, including phone calls, emails, and online chat.
- Usage Data: Browsing data, including interactions with our website (via cookies and third-party analytics tools like Google Analytics).
- Marketing Preferences: Your consent to receive marketing communications and your preferences in how you would like to be contacted.
3. How We Use Your Data
We use your personal data for the following purposes:
- To Process Orders: To fulfill your purchase, manage your account, and provide customer support.
- To Improve Your Shopping Experience: Through website analytics, personalisation, and making product recommendations.
- To Send Communications: Order confirmations, delivery updates, and marketing communications (only if you have opted in).
- To Protect Against Fraud: To verify payment details and detect fraudulent transactions.
4. Sharing Your Data
We do not sell your personal data to third parties. However, we may share it with trusted third-party partners in the following situations:
- Delivery Providers: For order fulfilment, including couriers like Royal Mail.
- Third-Party Data Processors: For payment processing (e.g., PayPal), email services, or website hosting.
- Legal and Regulatory Obligations: We may share your data with authorities if required by law (e.g., HMRC, police).
We ensure that all third parties handle your data securely and in compliance with GDPR.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and collect usage data. You can adjust your browser settings to disable cookies, but some features may not function properly if cookies are turned off.
Cookies help us:
- Allow you to add products to your cart and proceed with the checkout process.
- Gather anonymous data to improve website performance and customer engagement.
- Serve targeted advertising and content based on your browsing history.
6. Security of Your Data
We take your data security seriously. Our website is hosted on secure servers, and we are PCI-compliant to ensure that your payment information is processed safely. We limit access to your personal data within our company and retain it only for as long as necessary to provide services.
7. Your Rights Regarding Your Data
Under GDPR, you have the right to:
- Access: Request a copy of the data we hold about you.
- Rectify: Correct any inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data, subject to certain conditions.
- Withdraw Consent: If you have opted into marketing, you can withdraw consent at any time.
- Portability: Request that we transfer your data to another service provider.
To exercise these rights, please contact us using the details below. We will respond within 30 days.
8. Data Retention
We will keep your data only for as long as necessary for business purposes or to comply with legal obligations. Personal data for marketing purposes will not be kept for longer than 6 months after the last interaction.
9. Marketing and Communications
If you opt-in to receive marketing communications, we will send you relevant updates, offers, and product news. You can manage your marketing preferences at any time via the links provided in our emails or by contacting us directly.
10. Data Breach
In the unlikely event of a data breach, we will notify affected individuals within 72 hours. We will provide information on the breach, including the data involved, and the measures we are taking to rectify the situation.
11. Contact Us
If you have any questions, concerns, or requests about how we handle your personal data, or if you would like to exercise your data rights, please contact us via:
- Email: cs@ncl-ltd.co.uk
- Phone: 020 3355 1985
- Address: 2A Royal Street, Barnsley, South-Yorkshire, S70 2ED
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we are protecting your data.